Welcome to SOBBA.
This Privacy Policy describes how Urban Sardine Lda (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit our website www.sobba.pt.
We respect your privacy and are committed to handling your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the European Union.

1. Data we collect

We collect information in the following ways:

a) Information you provide directly
• Contact form: name, email address, and your message.
• Questionnaire: age range, habits and preferences related to tea and wellness (email address optional).
• Newsletter (optional): email address when you subscribe to receive updates or offers.

b) Information collected automatically
• Technical data such as your IP address, browser type, device information, and pages visited, through Google Analytics and cookies. See our Cookie Policy for more details.

2. Purpose of processing

We process your data to:
• Respond to your messages or requests;
• Understand your habits and preferences to improve our products and experience;
• Send occasional updates or newsletters (only if you consent);
• Analyse website performance and traffic;
• Comply with legal obligations related to e-commerce and data protection.

3. Legal basis for processing 

Your data is processed under one or more of the following legal bases:
• Your consent (for newsletters, questionnaire, or cookies);
• Contractual necessity (when handling orders or responding to your requests);
• Legitimate interest (to improve our services and website performance).

4. Cookies 

We use cookies and similar technologies to improve your browsing experience and understand how visitors interact with our site. You can manage or disable cookies through your browser settings or via our cookie preferences tool. For more information, see our Cookies Policy.

5. Data sharing and third parties

We only share data when necessary for service delivery or legal compliance:
• Analytics: Google Analytics (data stored in the EU or US, with safeguards under GDPR).
• Payments: Ifthenpay (manages secure online payments on our behalf).
• Email services: newsletter provider (e.g., Mailchimp or equivalent, once selected).
We do not sell or trade your personal data to third parties

6. Data retention 

We keep your data only as long as necessary for the purposes outlined above or as required by law. You can request deletion of your data at any time (see section 8).

7. Your rights 

Under the GDPR, you have the right to:
• Access the personal data we hold about you;
• Request correction or deletion;
• Withdraw consent at any time;
• Object to or restrict processing;
• Data portability (receive your data in a structured, common format).

To exercise these rights, contact us at [your contact email].
If you believe your data has been mishandled, you also have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD).

8. Data security 

We implement technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction.

9. International transfers 

When data is processed outside the European Economic Area (EEA), we ensure that adequate safeguards (such as Standard Contractual Clauses) are in place to protect your information.

10. Updates to this policy 

We may update this Privacy Policy periodically to reflect changes in our practices or legal
requirements. The latest version will always be available on this page.

Legal information

Company name: Urban Sardine Lda
Registered in: Portugal
VAT / NIF: 518 280 241
Registered address: Rua Pé de Mouro, Centro Empresarial Lusoworld, Bloco C , Armazém 22,  2710-144 Linhó, Sintra, Portugal
Contact: 965 892 744
Email: hello@sobba.pt
Website: www.sobba.pt

SOBBA © [2025]. All rights reserved.
The content on this website is the property of Urban Sardine Lda and may not be reproduced
without permission