Welcome to SOBBA.
These Terms & Conditions govern your use of our website and the purchase of our products. By accessing or using this site, you agree to these Terms. Please read them carefully.

1. Data we collect

We collect information in the following ways:

a) Information you provide directly
• Contact form: name, email address, and your message.
• Questionnaire: age range, habits and preferences related to tea and wellness (email address optional).
• Newsletter (optional): email address when you subscribe to receive updates or offers.

b) Information collected automatically
• Technical data such as your IP address, browser type, device information, and pages visited, through Google Analytics and cookies. See our Cookie Policy for more details.

1. About Us

SOBBA is a brand offering organic tartary buckwheat infusions.

2. Use of the Website

By using this website, you confirm that:

• You are at least 18 years old or using the website with the supervision of an adult.

• You will not use the website for any unlawful or fraudulent purposes.

• You will provide accurate and complete information when creating an account or placing an

order.

We reserve the right to modify, suspend, or discontinue the website at any time.

3. Products

We offer organic roasted tartary buckwheat infusions and related products. We make every effort to

ensure that:

• Product images and descriptions are accurate.

• Colours, shapes or packaging may vary slightly due to screen settings or manufacturing

changes.

• All product information, including ingredients and allergens, is clearly stated.

If you have any allergies or health conditions, please review ingredient information carefully before

consumption.

4. Pricing & Payments

All prices displayed on the website include applicable VAT unless otherwise stated.

We reserve the right to update prices at any time.

We accept the following payment methods:

[Credit/Debit Card, MB, MB Way, PayShop.]

Payments are processed securely via our payment provider. Urban Sardine Lda, does not store your

payment details.

5. Orders & Contract

When you place an order:

1. You will receive an email confirmation that your order was received.

2. The contract between you and Urban Sardine Lda, is formed only once your order is

dispatched.

We may cancel an order if:

• The product is out of stock.

• Payment cannot be processed.

• There is an error in pricing or product information.

• We suspect fraudulent activity.

If an order is cancelled, you will be notified and refunded in full.

6. Shipping

All shipping conditions, delivery times, and associated costs are described in our Shipping &

Returns Policy, available on our website.

Orders are processed once full payment is received. Delivery times may vary depending on

destination country, carrier availability, and seasonal factors.

7. Returns & Refunds

Our Shipping & Returns Policy outlines the full process for returns, exchanges, and refunds.

If you have any questions regarding your order or wish to request a return, please contact us at:

hello@sobba.pt8. Intellectual Property

All content on this website, including images, branding, logos, text, designs, and graphics—is the

property of Urban Sardine Lda, or our licensors.

You may not copy, reproduce, distribute, or use any material without written permission.

9. User Accounts

If you create an account:

• Keep your login details confidential.

• You are responsible for all activities under your account.

• We may suspend or terminate accounts that violate these Terms.

10. Limitation of Liability

To the maximum extent allowed by law:

• Urban Sardine Lda is not liable for indirect, incidental, or consequential damages.

• We do not guarantee uninterrupted or error-free access to the website.

• Our total liability for any claim relating to your purchase will not exceed the total amount

paid for the order in question.

11. Legal Compliance

We comply with European consumer protection laws, including:

• EU Consumer Rights Directive

• GDPR (General Data Protection Regulation)

• Local regulations applicable to food products and online sales

You are responsible for complying with local laws when purchasing from outside Portugal.

12. Data Protection

Your personal data is processed according to our Privacy Policy, which explains:

• What data we collect

• How we use it• Your rights under GDPR

Please review the Privacy Policy for full details.

13. Changes to These Terms

We may update these Terms & Conditions when necessary. Any changes will be posted on this page

with an updated “Last revised” date.

14. Contact Us

If you have any questions about these Terms, please contact us at:

hello@sobba.pt

SOBBA © [2025]. All rights reserved.
The content on this website is the property of Urban Sardine Lda and may not be reproduced
without permission